📢 We're making digital ID work for 1 million Scots — Read the full announcement

If you hire us and we don't provide a specific agreement for you to sign, then these terms are the ones that will apply:

Regarding digital products and services

We’ll create responsive designs which adapt to the capabilities of many devices and screen sizes. To give you a better understanding of our designs, we’ll use Figma or a similar design tool. Sometimes, we’ll use visuals to indicate a creative direction (colour, texture and typography.)

You’ll have plenty of opportunities to review our work and provide feedback. We’ll share a Google Drive folder, Github repository or a development site with you. We’ll have regular, possibly daily, contact by email, phone, Slack, or Google Meet.

If, at any stage, you change your mind about our deliverables or aren’t happy with our work, you’ll pay us in full for the time we’ve spent working with you. Then, we agree to terminate this contract.

Written content

Unless agreed separately, we’re not responsible for uploading text or images to your website or creating every page. We provide professional copywriting and editing services, so if you’d like us to create, edit, or input content for you, we’ll provide a separate estimate.

Graphics and photographs

You will supply graphic files in an editable, vector digital format including Adobe Illustrator (.ai) or .svg. You will provide high resolution digital photographs. If your design requires stock images, these assets—and the time we spend selecting them—aren’t included in our price. We can provide a separate estimate for stock images and research.

Changes and revisions

We won’t limit your ability to change your mind. Our price is based on the number of days we estimate are needed to deliver everything we’ve agreed to achieve. If you change your mind, adding extra work won’t be a problem and we’re happy to be flexible. We’ll provide a separate estimate for any additional work.

Testing

You understand that browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. You agree it does mean ensuring someone’s experience of a design should be appropriate to the capabilities of their browser or device.

We will test our work only in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla (Firefox.) We won’t test in older versions unless agreed separately. If you need an enhanced design for an older browser or specific device, we will provide a separate estimate for that. We will test your design using the latest versions of:

  • iOS: Safari on iPhone and iPad
  • Android: Google Chrome

We won’t test specific Android devices, or other mobile browsers unless we agreed separately. If you need us to test using alternative devices, we will provide a separate estimate.

Search engine optimisation (SEO)

You understand we don’t guarantee improvements to your search engine ranking, but that the websites we develop are accessible to search engines.

Hosting

We’re not a hosting company—so we don’t offer support for website hosting, email, or other technical services. You may already have professional hosting and you might even manage that hosting in-house; if you do, great. If you don’t already have hosting, we’ll recommend a provider and ask you to set up an account.

Liability

We carry out work in accordance with good industry practice and at the standard expected from qualified people with relevant experience.

That said, we can’t guarantee our work will be free from errors. We won’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

In return, your liability to us will be limited only to the price stated in this contract. You won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Intellectual property rights

You guarantee the written content you provide is original, or that you have the rights to use it.

You also guarantee you have licences to use images which are owned by photographers or have been purchased from stock libraries.

You agree to protect us from any claim by owners of copyrighted material. When our work requires licensed fonts or images from stock libraries, we’ll ask you to purchase them so you’ll be licensed to use them.

In return, we guarantee our work is original. When you’ve paid us in full—and if this contract hasn’t been terminated—we’ll assign intellectual property rights to you as follows:

You’ll own the graphic files and any other artefacts we produce during your project. We’ll give you permission to use these files for any purpose.

Working in the open

We reserve the right to display any aspect of our work as long as doing so doesn’t breach any separate confidentiality agreement. This may include sketches, work-in-progress designs and the finished project on our newsletter, website, in magazine articles, or in books.

We may want to do this while our project is still ongoing. We’ll always discuss this with you first to make sure that we protect your confidentiality.

Payment schedule

You understand how important it is for a small business that you pay your bills promptly. We’re also sure you’ll want to stay friends, so you agree to stick tightly to the following payment schedule:

We’ll invoice you every month, in arrears for all hours worked that month. Our payment terms are 30 days from the date of invoice. We issue invoices electronically and our bank account details will be included. Our invoices will be in GBP. If your currency is different, you agree your payments will be the same value.

You agree to pay all charges associated with international transfers of funds. We reserve the right to charge you interest on all overdue debts.

Overdue invoices will have statutory interest charged at 8% plus the Bank of England base rate.

Small print

Neither of us can transfer this contract to anyone else without the other’s permission.

We both agree to adhere to laws and regulations in relation to our activities under this contract and not to cause the other to breach any relevant laws or regulations.

This contract stays in place and need not be renewed.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English and Welsh courts.

To sum up

You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us the assets and information we need to complete the project. You’ll do this when we ask and provide the formats we ask for. You’ll review our work, provide feedback and approval in a timely manner. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule earlier in this contract.

We have the experience and ability to deliver everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll try to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.

Get updates

You can get our case studies, opinions and updates on our work sent to your inbox whenever we publish. No more than one a week and no spam, ever.