📢 We're making digital ID work for 1 million Scots — Read the full announcement

Summary
We built a new website and digital “onboarding" journey for Now Foster to boost their numbers of interested foster carers.
Year
2022
Sector
Charity
Policy areas
  • Social care
Involvement
  • Research
  • Technology
  • Content design
Points of contact
Jaye HackettFounding partner
Ashley O'CallaghanSenior partner
Amy RogersPrincipal consultant

Now Foster, a social enterprise start-up aiming to provide a community-centric alternative to expensive adoption agencies, wanted to boost their numbers of interested foster carers by broadening the appeal of fostering to a wider profile of people.

With this in mind, we designed and built for them a website and digital “onboarding journey” for new foster carers to explore their options and register interest.

This work was strongly hypothesis-led, as colleagues had worked on similar projects before for Buckinghamshire Council, on both adoption and fostering. We quickly discovered transferable knowledge, such as:

  • prospective foster carers thinking the criteria was more stringent than it actually was: only “angels” are accepted
  • more people are eligible for fostering than they think
  • making it possible to book an initial conversation online substantially boosted interest and, eventually, full applications

We helped them research, design and build a new onboarding experience for prospective foster carers, addressing common misconceptions and appealing to a much broader range of people.

A big part of this experience was a new website and case management tool, which we built using modern web technologies and released as open source.

The work was strongly hypothesis-led, inspired by earlier work we’d done on adoption in Buckinghamshire.

Now Foster are currently running a pilot in Newham, East London and a second phase is anticipated.

Get updates

You can get our case studies, opinions and updates on our work sent to your inbox whenever we publish. No more than one a week and no spam, ever.